Illinois: Library Trends 51.4 305-334, Spring 2003.
"Staff contributions. Each of these programs was headed by visionary staff who shaped the model, recruited the clientele, and developed the activities that shaped the outcomes of this community-focused service. Staff shared these characteristics: they were committed to their clientele, creative in their approach to providing service, entrepreneurial in their approaches to seeking additional resources, and were able to articulate some, but not all, of the outcomes of their services. Some were recruited to their jobs because of special skills that they brought to the service such as language facility, interest in the clientele, ability to teach, or knowledge of information technology."