Tattooed Librarian Calendar Fights Stuffy Stereotype

"Tattooed Librarian Calendar Fights Stuffy Stereotype." CBC / Lauren O'Neill.
Canada: CBC.ca Community Blog, December 3rd 2012.

Are You a Level-Six Leader?

"Are You a Level-Six Leader?" HBS Working Knowledge / Mitch Maidique.
Cambridge: Harvard Business School Working Knowledge, July 6th 2011.

Flash Mob Freeze Mob for National Library Week

Lord Jesus Christ Cast out of Belchertown Library for Bad Behavior

"Lord Jesus Christ Cast out of Belchertown Library for Bad Behavior." MassLive / Patrick Johnson.
Massachusetts: MassLive Online, September 28th 2010.

"Asked how many people have been banned in his 21 years as director, Maloney said “Lord Jesus Christ is the first - and I suppose I’m going to burn in hell because of it.”

How to Use a Library

How to Use a Library / TV411.
Newton, Massachusetts: Adult Literacy Media Alliance, 2010.

Checklist Manifesto for the Reference Desk

"Checklist Manifesto for the Reference Desk." Swiss Army Librarian / Brian Herzog.
Massachusetts: Swiss Army Librarian, June 29th 2010.

"Remember to show patrons how to do something, instead of just giving them answers. It’s also okay to think out loud when working on a question - explaining why you’re consulting the resources you are, or why books are in a certain spot in the library, will help the patron and possibly make you think of something you may have otherwise forgotten."