Wednesday, June 30, 2010

Checklist Manifesto for the Reference Desk

"Checklist Manifesto for the Reference Desk." Swiss Army Librarian / Brian Herzog.
Massachusetts: Swiss Army Librarian, June 29th 2010.
"Remember to show patrons how to do something, instead of just giving them answers. It’s also okay to think out loud when working on a question - explaining why you’re consulting the resources you are, or why books are in a certain spot in the library, will help the patron and possibly make you think of something you may have otherwise forgotten."