North Carolina: University of North Carolina School of Information & Library Science, 2002.
"This paper presents the perceptions of five homeless library users of a public library. Homeless participants were interviewed in order to obtain information about both their perceptions of their own library activities and their perceptions of library service. ... It is most important to note that while many librarians may perceive homeless library users to be problem patrons, that homeless library users do not perceive themselves that way. They see themselves as individuals who enter the library to exploit all it has to offer such as information, tranquility and shelter."