London: The Guardian Online, March 7th 2009.
One slight regret I sense from her, however, is that there is so little understanding out there of what librarians do - or how useful they are. "I think most people think it's probably quite a nice job," she says. "I think they imagine you sit in a room full of really nice interesting books and you get to read them, and help the odd person. I don't think they realise quite how busy it gets, or how much pressure you feel under." "