New York: Library Journal Online, June 1st 2011.
"Those who are satisfied are sustained by doing public good and the relationships and human interactions involved in serving their constituencies. Across all library types, 49 percent of respondents agreed that their chief satisfaction is helping users and working with the public. “Each day I get to help people in a thousand different ways,” one public librarian noted. “By helping them, I learn and grow as a human being. It is as simple as that.”