Ohio: OCLC, 2011.
"Americans see and appreciate the value of librarians. The vast majority (83%) of Americans who have used a librarian agree librarians add value to the search process, even more so than in 2005 (76%). Respondents who had experienced a negative job impact rate librarians even higher, with 88% indicating the librarian adds value to the search process. Information consumers continue to be highly satisfied with the library and librarian experience. Survey results show a growth in the number of respondents who agree libraries provide the personnel, technology, information resources and physical environment that meet their needs. In fact, we see a 25% increase in those who indicated that they are very satisfied with the overall search experience with the librarian."