RA In A Day 2010: "Putting Readers First: An Introduction to the Reader-Centred Approach" with Rachel van Riel

"RA In A Day 2010: "Putting Readers First: An Introduction to the Reader-Centred Approach" with Rachel van Riel." Only Connect / Alex.
Ottawa: Only Connect, November 6th 2010.

"Most organisations, van Riel concluded, claim a lot more than they achieve. Libraries, on the other hand, “achieve loads more than they claim.” "